Privacy Policy

Metro Report Media Ltd. (company no. 16258374, registered address 9 Dallington Street, 3rd Floor, London EC1V 0BQ) is the data controller for the processing of personal data collected via MetroReport.uk. This policy explains how we collect, use, store and protect your personal data when you visit our website, subscribe to our newsletter, contact us or interact with our editorial team. It applies under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What personal data we collect

We collect only the personal data that you provide to us directly, or that is necessary for the operation of our website and services. This includes:

Contact form and email correspondence: When you send us a message via our Contact page, email any of our team members (e.g. clara.whitfield@metroreport.uk, daniel.mercer@metroreport.uk, amara.hughes@metroreport.uk, elliot.fraser@metroreport.uk, sophie.kendall@metroreport.uk, marcus.ellery@metroreport.uk) or use function email addresses (contact, editorial, newsdesk, press, corrections, factcheck, legal, compliance, advertising, partnerships, publisher, privacy, complaints), we collect your name, email address and any information you include in your message.
Newsletter subscription: If you subscribe to our newsletter via the Newsletter page, we collect your email address. We use a third-party processor to manage subscriptions; your data is stored securely and used only for sending our editorial updates.
Technical data and cookies: When you visit MetroReport.uk, we may collect technical information such as your IP address, browser type, operating system, referring URLs and pages viewed. We use cookies and similar technologies for analytics and site functionality. For full details, please see our Cookie Policy.

Purposes and lawful bases for processing

We process your personal data only for specific, legitimate purposes:

To respond to your enquiries and correspondence: We process contact form submissions and emails on the basis of our legitimate interest in communicating with readers, sources and stakeholders. This includes handling news tips, corrections, complaints and editorial feedback.
To send our newsletter: We process your email address on the basis of your consent, which you give when subscribing. You may withdraw consent at any time by clicking the unsubscribe link in any newsletter or by contacting us at privacy@metroreport.uk.
To improve and secure our website: We process technical data and cookies on the basis of our legitimate interest in maintaining site security, analysing usage patterns and improving user experience. Where cookies require consent, we obtain it before setting non-essential cookies.
To comply with legal obligations: We may process personal data where necessary to comply with applicable law, such as responding to lawful requests from regulators or law enforcement.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Correspondence and contact form submissions are retained for up to two years after the last communication, unless a longer period is required for legal or editorial reasons. Newsletter subscriber email addresses are retained until you unsubscribe or request deletion. Technical data and cookie records are retained in accordance with our Cookie Policy.

Sharing your personal data

We do not sell, rent or trade your personal data to third parties. We may share your data with trusted third-party processors who provide services on our behalf, such as email delivery platforms, website hosting and analytics providers. These processors are contractually bound to process your data only on our instructions and in compliance with UK data protection law. We do not share your data for any other purpose without your consent, unless required by law.

Your rights under UK GDPR

You have the following rights in relation to your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct any inaccurate or incomplete data.
Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
Right to restriction of processing: You may ask us to restrict processing in certain circumstances, such as where you contest the accuracy of the data.
Right to data portability: You may request a copy of your data in a structured, commonly used and machine-readable format.
Right to object: You may object to processing based on legitimate interests, including for direct marketing.

To exercise any of these rights, please contact us at privacy@metroreport.uk or write to: Data Protection Enquiries, Metro Report Media Ltd., 9 Dallington Street, 3rd Floor, London EC1V 0BQ, United Kingdom. We will respond to your request within one month.

Source confidentiality commitment

MetroReport.uk is committed to protecting the confidentiality of sources who provide information for our journalism. If you contact us with a news tip or sensitive information, we will take all reasonable steps to protect your identity and personal data. For more information, please see our Tip Us page.

Complaints to the Information Commissioner’s Office

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). You can contact the ICO at https://ico.org.uk/ or by calling their helpline on 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this page periodically. This policy was last updated in January 2025.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection team at privacy@metroreport.uk or by post at: Data Protection Enquiries, Metro Report Media Ltd., 9 Dallington Street, 3rd Floor, London EC1V 0BQ, United Kingdom. You may also call our main line on +44 20 4582 6090.

For more information about our editorial standards and practices, please see our About Us page, Our Team, Our Story, Sources & Standards, Editorial Policy, Corrections Policy, Fact-Checking Policy and Ownership & Funding.