Corrections Policy

MetroReport.uk is committed to accuracy, fairness and transparency in all our journalism. We recognise that errors can occur despite rigorous editorial processes, and we take full responsibility for correcting them promptly, clearly and openly. This policy sets out how we handle corrections, updates and clarifications.

Our commitment to accuracy

Every article published by MetroReport.uk undergoes review by a human editor before publication, as part of our editorial standards. Our Standards & Fact-Checking team, led by Marcus Ellery, works to verify sources and ensure information is reliable. When we get something wrong, we correct it without delay and make the correction visible to readers.

How to report an inaccuracy

If you believe we have published an error, please contact our corrections team. We welcome input from readers, sources and experts.

Email: corrections@metroreport.uk
Include in your message:
- The article URL or headline
- The specific error you have identified
- What you believe the correct information should be, with supporting evidence where possible
- Your name and contact details (optional but helpful)

You may also use the contact form on our Contact page or address queries to factcheck@metroreport.uk.

How we handle correction reports

All correction reports are directed to our Standards & Fact-Checking team, operating under Marcus Ellery, Standards & Fact-Checking Lead. Our team reviews each report against the original source material, editorial notes and relevant records. Where the error is confirmed, we determine the appropriate type of correction. For serious or complex issues, the matter is escalated to Editor-in-Chief Clara Whitfield. More detail on our fact-checking procedures is available on our Fact-Checking Policy page.

Types of corrections

We apply one of three types of correction, depending on the nature and severity of the error:

Factual correction with note: Applied when a clear factual mistake has been made (e.g. incorrect date, figure, name or location). The article is corrected and a note is added at the top or bottom of the article stating what has been corrected and when. Example: “Correction [date]: This article previously stated that the project cost £5 million. The correct figure is £4.2 million. This has been amended.”
Clarification: Applied when a statement could be misleading or ambiguous, even if not technically incorrect. The article is updated to include additional context or clearer wording, with a note explaining the change.
Update: Applied when new information becomes available that alters the original reporting, but the original information was accurate at the time of publication. Updates are clearly labelled with the date and reason for the update.

Minor typographical errors or formatting issues that do not affect meaning may be corrected without a note, at the discretion of the managing editor.

Timeframes

Acknowledgement: We aim to acknowledge receipt of a correction report within two working days.
Resolution target: Most corrections are reviewed and resolved within five working days. More complex cases may take longer; we will keep the reporter informed of progress.

Display of corrections

Correction notes are displayed directly on the affected article, clearly stating the date and nature of the correction. Notes remain visible on the published page indefinitely. In cases where a story contains a significant error, we may also publish a separate notice on the article listing page or on our Corrections Policy page.

Serious errors and escalation

Errors that raise questions about editorial integrity, involve significant misrepresentation of fact, or could cause material harm are escalated directly to Editor-in-Chief Clara Whitfield. She reviews the case and determines whether a full retraction, a public apology, or further corrective action is required. Such decisions are documented internally and reported transparently to readers.

Linked policies

This policy sits alongside our wider editorial standards. For further reading, see our Editorial Policy, Fact-Checking Policy and Contact page. Information about our funding and editorial independence is available on our Ownership & Funding page.

We are committed to maintaining your trust. If you have any questions about this policy, please write to corrections@metroreport.uk or contact our Standards desk directly.